Job Details

Role Summary

As a Technical Product Manager, you will help create the future of knowledge management at the foundation. Our vision is to empower all employees with easy and intuitive access to all our knowledge assets and improve the culture of collaboration and knowledge sharing. A key component to enable this vision is to create a platform that connects employees to both tacit and explicit knowledge, in the context of work. This platform is even more important and relevant now, as traditional knowledge sharing through in-person conversations is not easy.

You will be responsible for the definition and development of the knowledge management platform roadmap, aligned with our mission. You will manage the full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution. This role reports to the Deputy Director, Knowledge Management.

Leadership and Culture

We believe that energized people, working well together, fueled by great leadership in an inclusive environment in which they thrive, will do phenomenal things.

Key Duties and Responsibilities

• Product Roadmap: Develop and maintain the product roadmap for the knowledge management platform. Collaborate with business and IT partners to ensure that the roadmap creates business value with technically sound solutions that enhance product capabilities.

• Technology Evaluation: Evaluate gaps in current solution and identify and assess technologies to enhance product capabilities. Build strong relationships with strategic vendors of existing technologies to drive enhancements in current offerings.

• Project Delivery: Day-to-day management and prioritization of work for contingent staff and FTE team members. Partner with cross-IT teams to ensure alignment and partnership on dependencies.

• Customer Engagement: Deeply understand the customer's business capabilities, needs, user feedback and be able to work with business and technology partners to synthesize into a prioritized set of user stories.

• Team Leadership: Influence team members, build trust, motivate team members and build strong relationships across the team and foundation to help drive the work forward. This role will require strong management of contingent staff and/or managed services.

• Continuous Improvement: Monitor the business capability landscape to identify opportunities for greater long-term business value. Frequently monitor the industry solution landscape to track the development of available solutions and find opportunities. Partner with peers and customers across the foundation to ensure that current solutions remain relevant, useful and supported.

• People Management: This role may lead people and/or contractors and is responsible for securing the talent needed to achieve our goals, ensuring successful onboarding, communicating performance expectations, creating goal alignment, integrating project and change management, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, and recognizing achievement and lessons learned.

Core Knowledge and Skills

• Current knowledge of industry best practices and trends in the field of knowledge management

• Experience defining and driving Proof of Concepts and Pilots of new experience and solutions utilizing emerging technology

• Familiarity with the concepts of search, knowledge graphs, ontologies, machine learning and AI and their application to solve business problems

• A track record of working across business, design, and engineering to deliver customer facing features

• Demonstrated ability to use customer feedback, user experience research, and other qualitative and quantitative metrics to inform product planning and prioritization

• Hands on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment

• Strong verbal and written communications skills, ability to quickly master new technologies and/or processes

• Ability to negotiate and evaluate multiple technology solutions

• Ability to assess current capabilities across our technology stack, using them where necessary

• Ability to influence peers and managers and build consensus while dealing with ambiguity

• Ability to articulate the value achieved through technology/project deliverables across the IT org and to non-technical audiences at all levels.

Typical Education, Certification and Experience

• Bachelor's degree or advanced degree in technical field, or equivalent experience.

• At least 10 years of experience with:

  • 5+ years of managing or delivering digital products

  • 3+ years of experience taking a product idea from concept through launch

  • Proven communication and analytical abilities

*Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.

#LI-TO1

As part of our standard hiring process for new employees, employment with the Bill & Melinda Gates Foundation will be contingent upon successful completion of a background check.

The Bill & Melinda Gates Foundation is dedicated to the belief that all lives have equal value. We're committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our employment practices.

All applicants and employees who are drawn to serve the mission of the Bill & Melinda Gates Foundation will enjoy equality of opportunity and fair treatment without regard to:

* Race

* Color

* Age

* Religion

* Pregnancy

* Sex

* Sexual Orientation

* Disability

* Gender Identity

* Gender Expression

* National Origin

* Genetic Information

* Veteran Status

* Marital Status

* Prior Protected Activity