Job Details

*** To express interest, please apply HERE.

About Us

North Carolina School of Science and Mathematics (NCSSM) a constituent of the University of North Carolina System, is a world-class public high school with statewide reach empowering academically talented students from every corner of the state to design their own future. We offer our Residential high school program in Durham and Morganton for juniors and seniors, our Online supplementary honors program, and individual virtual daytime Connect courses in partnership with local high schools, all tuition free. Our wide array of summer offerings for rising fifth- through 12th-graders includes free opportunities for in-state students alongside paid options for students from anywhere in the world. Specializing in science, technology, engineering, and math and embracing the fine arts and humanities, NCSSM has become the model for 18 such specialized schools around the globe since its founding in 1980. For more information visit ncssm.edu. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran or national guard. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.



Description of Work

NCSSM and the Information Technology Services (ITS) division foster an environment of collaboration across departments and divisions and support community-engaged service and research. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran or national guard. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.

Founded in 1980, the North Carolina School of Science and Mathematics is a state-supported residential and online high school for students who have demonstrated exceptional talent or interest in science, mathematics, engineering, and technology. Since the school's inception, the humanities and fine arts have been an integral part of an NCSSM education and have played a key role in helping the institution fulfill its mission to cultivate a new generation of informed, empathetic, engaged, and ethical citizens and leaders.

Knowledge Skills and Abilities/Management Preferences

Hiring Salary Range: $71,665 - $76,768



Description of Duties:

This position is not considered mandatory, and has a flexible/hybrid remote option, and the candidate does not have responsibility for driving for school-related business.

The primary purpose of this position is to:

• Ensure the seamless operation and administration of critical school-wide applications, including but not limited to Google Workspace, the learning management system (LMS), and the student information system (SIS).


• Provide expert IT training, consultation, and support to all school constituents, from students to external partners.


• Contribute to the implementation and support of AV infrastructure and hardware systems, particularly for the Morganton campus.


• Lead and participate in project management initiatives, committee work, and cross-divisional collaboration within ITS.

Manage systems and provide operational support, including systems administration and troubleshooting of software, hardware, and other issues, for school-wide applications, spanning both physical campuses.

• Including but not limited to:
  
  
  
  • Google
  
  
  • SIS (Blackbaud)
  
  
  • LMS (Canvas)
  
  
  • Microsoft (O365, Active Directory)
  
  
  • VoIP application (Dialpad)
  
  
  • Accessibility applications
  
  
  • Zoom
  
  
  • Project Management Platforms (Asana)
  
  
  • Atlassian applications (Jira and Confluence)
  
  
  
  


• Core responsibilities for these applications include maintenance, updates, patching, and end-user support.


• This role also assists with the implementation and support of in-room AV infrastructure and hardware systems, providing key on-site support for the Morganton campus.

Training and user support:

• Assess, plan, and implement inclusive, differentiated IT training and support. This includes one-to-one and group training to all constituents.


• In partnership with network security specialists on team, lead security training exercises, including recurring training modules, phishing drills, and other training opportunities.


• While primarily a Tier 2 and 3 level of escalated support for systems, it must be able to provide all tiers of support, Tiers 1 through 3, for all constituents.


• Write and maintain documentation for the larger community, and carefully document internal processes and procedures.


• Manage the IT onboarding of new NCSSM-Morganton employees. Oversee account management processes for that campus.

Project management, committee work, and other IT division support and collaboration:

• Play a leading role in identifying trends and solutions, making proactive suggestions for modifications or new applications to solve existing and future problems. Subsequently lead implementation of solutions, optimizing for organizational success.


• Collaborate closely across the ITS team, and cross-train to be able to provide effective coverage as needed.


• Engage with partners across all divisions of the institution to proactively identify and resolve pain points. Participate in committee and project work for institutions as needed.

Knowledge, Skills and Abilities:

• Comprehensive Enterprise & Educational Technology Administration: Demonstrated expertise in administering major enterprise platforms (Google Workspace, Microsoft O365) combined with specific proficiency in educational technologies, particularly Student Information Systems (such as Blackbaud) and Learning Management Systems (such as Canvas).


• Unified Communications & Infrastructure Support: Proven experience supporting a diverse ecosystem of collaboration and hardware tools, including Zoom, the Atlassian suite (Jira, Confluence), VoIP solutions, and Audio/Visual (AV) infrastructure.


• Advanced Communication & User Training: Excellent verbal and written communication skills, with the specific ability to translate complex technical information into accessible documentation and effective training sessions for users of varying technical proficiency.


• Proactive Innovation & Strategic Problem-Solving: Strong critical thinking skills focused on moving beyond reactive troubleshooting to develop preventative solutions, anticipate future technological requirements, and implement innovative workflows.


• Cross-Campus Collaboration: Ability to work effectively within a distributed IT environment, collaborating with staff across multiple campuses to resolve complex technical issues and ensure consistent service delivery.

Team NCSSM Benefits



NCSSM has been named the #1 Public High School in America for 2025 and 2026. Join our winning team!



NCSSM offers a competitive and comprehensive benefits package designed to support the well-being, growth, and work-life balance of our employees. Highlights include generous vacation and sick leave; 12 annual holidays; paid parental, family medical, and community service leave; and flexible work schedules where applicable. Leave is earned monthly and pro-rated for part-time employees and those working less than 12 months. Employees also enjoy access to the State Health Plan, multiple retirement options (including TSERS and ORP), supplemental retirement savings plans, tuition waiver benefits across the UNC System, and free access to on-site facilities like a gym, library, and cafeteria. Additional perks include life insurance, disability coverage, flexible spending accounts, and membership eligibility with the State Employees Credit Union.



Please visit NCSSM Employee Benefits for more information.

Supplemental and Contact Information:

Please complete your application in full. All required Competencies, Work History, and Credentials must appear on the application in the Education and Work Experience sections of the application to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form in its entirety. "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed. Degrees must be received from appropriately accredited institutions.



Final candidates are subject to criminal and sex offender background checks. Some vacancies also require a motor vehicle check. If the highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. NCSSM participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.



Please note: Only one application is accepted per candidate for each specific job posting.



If you have questions, please email careers@ncssm.edu.



Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.



Education and Experience:

Bachelor's degree and 3-5 years of relevant experience.





EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.



Recruiter:

Tia Saunders

Email:

Careers@NCSSM.EDU