Job Details

WaterOne is an independent public water utility. We've been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 455,000 customers rely on WaterOne to provide fresh, clean water on demand. It's a responsibility we deliver on.

Our passion is water because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.

Customer Service Commitment

WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.

Summary/Objective

The Desktop Systems Engineer provides operating system, application, and mobile device support to WaterOne employees. The Desktop Systems Engineer will analyze user and organizational needs to help direct the resolution of a wide range of technology problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with planning, coordination and execution of projects, work assignments and workloads for Service Desk staff while ensuring adherence to established policies and procedures.


• Interact with other IT Division staff to restore service and/or identify and correct core problems.


• Utilize scripting and other tools to perform various task in the Windows Environment.


• Create and deploy workstation images.


• Utilize Group Policy and other tools to assist with Windows OS customizations.


• Use Computer Management software to test/deploy workstation patches and applications.


• Manage Microsoft SCCM environment.


• Manage the computer and mobile environment along with MS O365 management.


• Manage mobile devices through Microsoft Endpoint Manager.


• Manage Print Servers and printer configurations.


• Document work orders in the Service Desk ticketing system to assure quality service.


• Create and maintain documentation pertaining to assigned duties, tasks, and projects.

Other Duties

• Assist with application management for Microsoft Office 365, Adobe, AutoDesk and other widely used applications.


• Manage IT-related device inventory.


• Assist Service Desk Supervisor with projects pertaining to the Service Desk


• Other duties as assigned

Core Competencies

These key core competencies are expected to be demonstrated by each employee at WaterOne:

• Communicates Effectively – Demonstrates ability to listen and express oneself effectively and shares information as appropriate for the position needed to perform the job effectively.


• Conscientiousness – Expresses the motivation to perform one's job in a careful, thorough way that adheres to the standards of honesty and integrity.


• Customer Focus – Demonstrates a concern for satisfying both internal and external customers and builds collaborative relationships with customers and stakeholders.


• Interpersonal Savvy – Demonstrates the ability to effectively coordinate with others to achieve goals and solve problems by maintaining flexibility and open mindedness.


• Problem Solving/Drive for Results – Demonstrates the ability to find solutions to complex problems and consistently achieves results, even under tough circumstances.

Position Competencies

In addition to organizational competencies, these key competencies are expected to be demonstrated by each employee in this position:

• Teamwork – Develops constructive and cooperative working relationships with others and encourages team unity through sharing, working together and putting team success first.


• Creative & Innovative Thinking – Develops fresh ideas that provide solutions to all types of workplace challenges.


• Development & Continual Learning - Displays an ongoing commitment to learning and self-improvement.


• Job Knowledge – Understands the purpose of the position and demonstrates knowledge by staying current with changes impacting their job.

Required Education, Skills & Experience

• Requires a Bachelor's degree or certificate from a technical school with coursework in Information Technology, preferably in a Microsoft environment; minimum of four years of work experience with proven working knowledge in the technical operation and support of PC hardware using the Microsoft Windows operating system, mobile hardware and software, and MS software in a LAN environment; or equivalent combination of education and experience.


• Proven success troubleshooting and resolving issues related to operating system, application, and mobile device support.


• Experience in creation and deployment of workstation images.


• Experience in Group Policy to help with Windows OS customizations


• Experience with Computer Management software to test/deploy workstation patches and applications.


• Experience supporting Windows OS clients in an Active Directory domain environment.


• Experience supporting Mobile Devices (Android & Apple IOS).


• Experience supporting the MS Office 365 and other cloud services.


• Practical knowledge in Microsoft Powershell.


• Practical knowledge of MS Active Directory, Windows Server, and GPO.


• Practical knowledge of TCP/IP, DNS and Internetworking Technology, including Wireless technology


• Outstanding customer service skills.


• Able to work independently and as part of a team.


• Strong organizational, documentation, and time management skills.


• Strong attention to detail.

Preferred Education, Skills & Experience

• Microsoft Certification desirable.


• Scripting Knowledge (PowerShell, Python, VB Script, etc.)


• Knowledge of VoIP and general phone system operation a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may occasionally lift/or move up to 50 pounds and occasionally. The employee must be able to use a computer for up to 6 hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually

moderate.

WaterOne provides a total compensation package that includes:

• Competitive base pay


• Medical, dental, vision, life, AD&D, and LTD insurance


• Flexible spending account


• Voluntary deferred compensation savings account


• Mandatory cash balance plan


• Comprehensive wellness program


• Educational assistance program


• A variety of other benefit programs and activities

Equal Opportunity Employer

WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).